• Facebook
  • Instagram Basic Black

© 2020 PRIVATE STASH  All Rights Reserved.

FREQUENTLY ASKED QUESTIONS:

 

WHERE CAN I PURCHASE PRIVATE STASH PRODUCTS?

 

YOU CAN PURCHASE PRIVATE STASH PRODUCTS FROM OUR WEBSITE,  FLAGSHIP LOCATIONS, POP-UPS OR AT SELECT RETAILERS.

 

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

 

ALL MAJOR CREDIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS) ARE WELCOMED AS WELL AS PAYPAL/APPLE PAY.

 

HOW LONG SHOULD I EXPECT FOR SHIPMENT?

 

WE SHIP DOMESTICALLY AND INTERNATIONALLY. ALL ORDERS ARE SHIPPED THROUGH USPS OR FEDEX. PLEASE ALLOW 3-5 BUSINESS DAYS FOR ORDER PROCESSING AND AN ADDITIONAL 7-10 BUSINESS DAYS FOR DELIVERY ON ALL READY-WEAR ITEMS. EMAIL FOR BESPOKE OR MADE TO MEASURE  ITEMS AS THESE WILL TAKE LONGER FOR PRODUCTION. 

 

PLEASE ALLOW 10-14 DAYS FOR INTERNATIONAL SHIPMENTS.

 

WE ARE NOT RESPONSIBLE FOR DELAYED, LOST, STOLEN OR DAMAGED MERCHANDISE ONCE AN ORDER HAS BEEN SHIPPED. ALL CLAIMS SHOULD BE MADE TO USPS OR FEDEX ONCE A DELIVERY CONFIRMATION NUMBER HAS BEEN RECEIVED.

 

A DELIVERY CONFIRMATION NUMBER IS PROVIDED ONCE AN ORDER IS VERIFIED, PROCESSED AND SUBMITTED TO USPS OR FEDEX. **NOTE: DELIVERY CONFIRMATION NUMBERS ARE NOT TRACKING NUMBERS. 

 

WE RESERVE THE RIGHT TO UPDATE OUR SHIPPING POLICIES AND PROCEDURES AT ANY TIME WITHOUT NOTIFICATION. 

 

CAN I GET A CUSTOM PIECE MADE?

 

YES, WE OFFER FULL TAILORING SERVICES FROM BESPOKE AND MADE TO MEASURE PRACTICES. TO SCHEDULE AN APPOINTMENT FOR A PERSONALIZED PIECE SIMPLY GO TO OUR BY APPOINTMENT PAGE AND LET US KNOW MORE ABOUT WHAT YOU ARE TRYING TO HAVE CREATED.

 

WHAT'S YOUR RETURN POLICY?

 

NO RETURNS/REFUNDS, AS ALL GARMENTS GO INTO PRODUCTION AT THE TIME OF ORDER. FEEL FREE TO CONTACT US WITH ANY QUESTIONS OR CONCERNS.

 

HOW OFTEN DO YOU RESTOCK PRODUCTS THAT ARE SOLD OUT?

 

IT VARIES DUE TO THE EXCLUSIVITY OF OUR PRODUCTS, PLEASE EMAIL US SPECIFYING WHICH PRODUCT YOU ARE INTERESTED IN.

 

 

0